Product Support

Installation Guides & FAQ's

• How to install Total Defense Premium Internet Security
• How to install Total Defense Ultimate Internet Security
• How to install Total Defense Essential Anti-Virus
• Where can I download my Total Defense Software?
• How to install PC Tune-Up
• How do I install software on additional computers?
• See all 27 articles

Anti-Virus / Security

• How to exclude Files/Folders from scans
• How to adjust Security Scanner settings
• How to exclude Applications from scans
• How to clear pop-ups from Microsoft Edge
• How to clear pop-ups from Opera web browser
• How to clear pop-ups from Mozilla Firefox
• See all 23 articles

Mediacom FAQ's

• How to install Total Defense Internet Security Suite if you're a Mediacom Customer
• Where do Mediacom customers download Total Defense
• How to download Total Defense Mac AV as a Mediacom Customer
• How to install Total Defense Mobile Security as a Mediacom Customer

PC Performance / Vulnerability / Tune-Up

• How to run a Performance / Tune-Up Scan
• How to run a Vulnerability Scan
• System requirements for Total Defense PC Tune-Up

Family Protection

• Parental Controls - Family Protection
• How do I view what websites are blocked?
• Prevent bypassing Family Protection (Parental Controls) using browser internal cache
• How do I change settings for Parental Control email alerts?

Backup

• How to add Online Backup storage
• How to perform an Online Backup
• How to restore an Online Backup
• How to restore using Mac Online Backup
• How to backup using Mac Online Backup

MAC OS

• How to install Total Defense Essential Anti-Virus for Mac - Retail
• How to install Total Defense Essential Anti-Virus for Mac - Existing Account
• How to clear pop-ups - Safari (Mac)
• How to uninstall Mac AV

Mobile Security

• Find my Stolen / Lost Android Device with Total Defense
• How to do a Malware Scan on Mobile Security
• Mobile Security FAQ
• Activate Anti-Theft Web Control
• Account Privacy Feature on Android
• What is Device Administrator?
• See all 21 articles

Product Updates

• Total Defense v13 Release Notes -
• Total Defense v13 Release Notes

Advanced Troubleshooting

• How Do I Clear My Web Browsers Cache?
• What Is Adware & Spyware?
• What Is Ransomware?
• What Is A Virus Hoax?
• What Is An Exploit?
• What Is A Rootkit Infection?
• See all 9 articles