Product Support

Installation Guides & FAQ's

• ★ Total Defense version 12 update
• ★ How to install Total Defense Essential Anti-Virus
• ★ How to install Total Defense Ultimate Internet Security
• ★ Where can I Download my Total Defense Software?
• ★ How to install Total Defense Premium Internet Security
• ★ How to install PC Tune-Up

See all 32 articles

Anti-Virus / Security

• How to exclude Files/Folders from scans
• How to adjust Security Scanner settings
• How to exclude Applications from scans
• How to clear pop-ups from Microsoft Edge
• How to clear pop-ups from Opera web browser
• How to clear pop-ups from Mozilla Firefox

See all 22 articles

Mediacom FAQ's

• How to install Total Defense Mobile Security as a Mediacom Customer
• How to download Total Defense Mac AV as a Mediacom Customer
• How to install Total Defense Internet Security Suite if you're a Mediacom Customer
• Where do Mediacom customers download Total Defense

PC Performance / Vulnerability / Tune-Up

• How to run a Performance / Tune-Up Scan
• How to run a Vulnerability Scan
• PC Tune-Up Troubleshooting Guide
• PC Tune-Up Is Taking A Long Time To Run
• Viewing The PC Tune-Up Report
• Scheduling A System Scan Using My PC Performance

See all 7 articles

Family Protection

• Parental Controls
• My Kids Email Alerts (Parental Controls)
• Update/Change/View the Blocking Message My Kids (Parental Controls)
• How To Temporarily Disable My Kids (Parental Controls)
• How To Delete A Profile from My Kids (Parental Controls)
• How To Turn Off My Kids (Parental Controls)

See all 18 articles

Backup

• How to restore using Mac Online Backup
• How to backup using Mac Online Backup
• How to perform an Online Backup
• How to restore an Online Backup

MAC OS

• How to clear pop-ups - Safari (Mac)
• How to uninstall Mac AV
• How To Install Total Defense Essential Anti-Virus For Mac

Mobile Security

• Account Privacy Feature on Android
• System requirements for Total Defense Mobile Security
• How to Log out and back into the Total Defense Mobile Security Center
• How To View The Pin On Your Android Devices
• What is Snapshot and how to enable on Android devices
• Find my Stolen / Lost Android Device with Total Defense

See all 21 articles

Advanced Troubleshooting

• What Is Adware & Spyware?
• What Is A Virus Hoax?
• What Is An Exploit?
• What Is A Rootkit Infection?
• What Are Cookie Files?
• How Do I Clear My Web Browsers Cache?