How to download Total Defense Mac AV as a Mediacom Customer

1. Download the Mac Software - go to:

  • Be sure you are signed in to your Mediacom Account, if not sign in with your Mediacom email address and password. Please be patient, as sign in may take a little time.


  • A new page will open, click the "Download" button under Mac Computers.


2. Install

  • Click the downloaded file to launch the Anti-Virus for Mac installer
  • Once the new window opens, click "Allow" to start the installation process 
  • Follow the on-screen instructions


  • Click "Continue
  • When prompted, enter your computer's password and click the "Install Software" button


  • Allow time for the product to download and install.


  • You will be asked to grant full access to your Total Defense Anti-Virus software 
  • Click the "Open System Preferences" button


  • Check the box to the left of "Total Defense Antivirus for Mac" under Privacy


  • When prompted, click the "Quit & Reopen" button to finish granting access to your software


  • A window will open and prompt you to login to your Total Defense account. Click the "Login" button


  • A new window will open. Enter your Mediacom email address and click the "Next" button.


  • Enter your Mediacom email and password and click the "Sign In" button.


  • Wait a few moments. You will be presented with your Total Defense Essential Anti-Virus for Mac software dashboard. Your installation is now complete.


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