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How to reset my Account password

If you forgot your password and you need to do a password reset:

1. Go to to your Total Defense Account

  • You will be prompted for the account email and then password

2. Click the "Reset It" link under Forgot your password?

account login screen

3. Check your email for password reset instructions

  • You will receive a "Total Defense password recovery request" email
  • Click the Reset Your Password button in the email
  • If you do not see the email, please check your Spam folders

Total Defense password recover request email

5. Choose a new password

  • The email reset link will open a new page
  • Enter and confirm your New Password
    • Password must include at least: one upper case letter, one lower case letter, one number, and one symbol such as $ & ! %
  • Click the Reset Password button

password choose new screen

6. Login to Total Defense Account

  • Your password is now reset, login to your Total Defense account with the New Password
  • You will also receive a "Your password was successfully reset" confirmation email with a link to Account Login

account login screen

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