Self Service Refunds

You can request and process a refund directly on your account. This will start the refund process and have the money returned, using the method of payment used, in about 7-10 business days.

1. Login to your Total Defense Account

  • You will be prompted for the account email and password.

*If you do not remember the password, you can request a password reset that will be emailed to you


2. Go to the “Payment Info” tab on the left side of the screen

This will show all the payment methods you have on file and any invoices at the bottom of the page.

3. Click on the invoice that you are making the refund request for


This will show the invoice information, including the date of purchase, the order number and the activation code.

4. Click on the “Request Refund” button on the bottom of the page


A popup will appear asking for the reason for the refund.

4. Click the reason for the refund or click “Other” if you want to add a reason not on the list and click continue


5. This will process the refund and display the following message


The refund will be processed in around 7-10 business days depending on the payment method and the status of the invoice will change to refunded.



Was this article helpful?
0 out of 0 found this helpful