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Refund Policy

Total Defense Refund Policy

Total Defense Money Back Guarantee Refund Program

If you are not satisfied with your product for any reason, Total Defense offers a money-back guarantee within 60 days of the purchase date.

Shipping, handling and any applicable tax are not refundable, except in certain states and countries where it is required by law. 

Once your refund is processed, you are obligated to uninstall the software.  In addition, the license key may, at Total Defense’s sole discretion, be disabled to prevent further use.

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Retail Store Refunds

To obtain a refund for a product purchased through a retail store, please visit totaldefense.4myrefund.com/ to register your claim.  You will be asked to provide the following information:

  • Date of purchase
  • Total Defense Activation code
  • Purchase price (including tax)

After registering for the refund, you will be asked to submit the following supporting documentation in order to complete the refund request:

  • Copy of original receipt or Invoice
  • Original UPC
  • Signed rebate form
  • Total Defense Activation key code
  • Total Defense Product serial#

Your refund will be processed on a gift card and mailed to you at the address provided.

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On-Line Purchase Refunds

To obtain a refund for a product purchased on-line, please visit totaldefense.4myrefund.com/ to register your claim or call customer service at 1-877-906-8816 for assistance.

The funds will be available on the credit card used to make the purchase within 5-7 business days.

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Automatic Renewal Refunds

Annual automatic renewal charges are eligible for a refund within 60 days of the renewal purchase date.

To obtain a refund for an automatic renewal, please visit totaldefense.4myrefund.com/ to register your claim or call customer service at 1-877-906-8816.

The funds will be available on the credit card used to make the purchase within 5-7 business days.

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Please note:  If you’ve already redeemed a rebate for the product, you are not eligible for a refund.

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