Refund Policy

Total Defense Refund Policy

Total Defense Money Back Guarantee Refund Program

If you are not satisfied with your product for any reason, Total Defense offers a money-back guarantee within 60 days of the purchase date.

Shipping, handling and any applicable tax are not refundable, except in certain states and countries where it is required by law.

Once your refund is processed, you are obligated to uninstall the software. In addition, the license key may, at Total Defense’s sole discretion, be disabled to prevent further use.

Retail Store Refunds

To obtain a refund for a product purchased through a retail store, please give us a call at 877-906-8816 between Monday - Friday from 9:00 am - 6:00 pm est (United States) and one of our associates will be able to assist you.

Online Purchase Refunds

To obtain a refund for a product purchased online, please call us at 1-877-906-8816, between Monday - Friday from 9:00 am - 6:00 pm Eastern Time (United States) and one of our associates will be able to assist you.

The funds will be available on the credit card used to make the purchase within 5-7 business days.

Automatic Renewal Refunds

Annual automatic renewal charges are eligible for a refund within 60 days of the renewal purchase date.

To obtain a refund for an automatic renewal, please call us at 1-877-906-8816, between Monday - Friday from 9:00 am - 6:00 pm Eastern Time (United States) and one of our associates will be able to assist you.

The funds will be available on the credit card used to make the purchase within 5-7 business days.

Please note: If you’ve already redeemed a rebate for the product, you are not eligible for a refund.