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How Do I Clear My Web Browsers Cache?

Windows 7

  • Go to Start>Control Panel

         W7_Start___control_panel.png

 

  • Select Network & Internet 

          W7_Network___Internet.png

 

  • Select Delete Browsing History and cookies

          W7_Delete_Browsing_History_and_cookies.png

 

  • From the following screen, click Delete

         W7_Delete.png

 

IMPORTANT: Another screen will pop up asking you to choose exactly what you want to delete, for the purpose of this error, you should focus on deleting Temporary Internet files, Cookies, and keeping the checkbox in Preserve Favorites website data

  • Click Delete

          Final_Delete__1_.png

 

  • The following box will appear, then disappear when finished deleting.

         pop_up.JPG

 

  • Click Apply then OK

         W7_app_and_ok.png

 

  • You should be all set! If this doesn't resolve the issue, jump to Step 2.

 

Windows 8 or 10

  • Click the Windows icon in the lower left corner of your screen
  • Type Control Panel into the search bar

      W10_Start_and_type.png     

 

  • Select Network and Internet

          W7_Network___Internet.png

  •  Select Delete browsing history and cookies

           W7_Delete_Browsing_History_and_cookies.png

  • Click on Delete under the Browsing history section.

       W7_Delete.png    

IMPORTANT: Another screen will pop up asking you to choose exactly what you want to delete, for the purpose of this error, you should focus on deleting Temporary Internet files, Cookies, and keeping the checkbox in Preserve Favorites website data

  • Click Delete

           Final_Delete__1_.png

  • Click Apply, then OK

          W7_app_and_ok.png

 

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