Why does my product show an "Update failed[-3000]" error message?

If your product is showing an "Anti-malware signature status: Update failed[-3000]” error message it means you’re running Windows 7 and will need to download and install Microsoft Easy fix, which should resolve your issue.


1. Download Total Defense patch

  • If the link does not work, copy and paste this address in a web browser: https://consumerdownloads.totaldefense.com/consumer/apps/current/support/12.x/TDWin7TLSEasyFix.exe

2. Install Total Defense patch

  • Right click the “TDWin7TLSEasyFix.exe” file and select “Run as administrator”


  • Click the “Yes” button


  • Click “OK” to finish or restart your host if the patch asks


3. Retry signature download again


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