How to Reset My Account Password

If you forgot your password and you need to do a password reset:

1. Go to Total Defense Account Login

2. Click the "Forgot your password?" link

  • The text link is located just below the Login button


3. Re-enter your email address

  • Enter the email address associated with your Total Defense account and click the Get New Password button
  • An email with a reset link will be sent to that email address


4. Check your email

  • You will receive a "Total Defense password recovery request" email
  • Click the Reset Your Password button in the email
  • If you do not see the email, please check your Spam folders


5. Create a new password

  • The email reset link will open a new page
  • Enter and confirm your New Password
    • Password must include at least: one upper case letter, one lower case letter, one number, and one symbol such as @ ! & $
  • Click the Save Changes button


6. Login to Total Defense Account

  • Your password is now reset, login to your Total Defense account with the New Password
  • You will also receive a "Your password was successfully reset" confirmation email with a link to Account Login

login new password screen

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