The product includes a tool named “TDCollector.exe”.
If the product is already installed, the tool can be found here:
C:\Program Files\Total Defense\Internet Security Suite\TDCollector.exe
If the product has not yet been installed, or in case of installation issues and failures, you can download the tool from here (no credentials required):
Once installed complete the following steps:
1. Run the tool, and select the Debug Logs radio button, then click Start.
2. The tool will collect logs, this may take several minutes.
3. When the tool completes collecting logs, click Open log Folder.
4. Copy the log files package and send it to us by email, or post to FTP.