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PC Tune-Up Troubleshooting Guide

If you are troubleshooting errors or having difficulty launching PC Tune-Up:

Please follow these steps to resolve the issue.

 

Step 1: Clear the browser cache. 

Windows 7

  • Go to Start>Control Panel

  • Select Network & Internet 

  • Select Delete Browsing History and cookies

 

  • From the following screen, click Delete

IMPORTANT: Another screen will pop up asking you to choose exactly what you want to delete, for the purpose of this error, you should focus on deleting Temporary Internet files, Cookies, and keeping the checkbox in Preserve Favorites website data

  • Click Delete

  • The following box will appear, then disappear when finished deleting.

  • Click Apply then OK

  • You should be all set! If this doesn't resolve the issue, jump to Step 2.

 

Windows 8 or 10

  • Click the Windows icon in the lower left corner of your screen
  • Type Control Panel into the search bar

  • Select Network and Internet

  • Select Delete browsing history and cookies

  • Click on Delete under the Browsing history section.

 

IMPORTANT: Another screen will pop up asking you to choose exactly what you want to delete, for the purpose of this error, you should focus on deleting Temporary Internet files, Cookies, and keeping the checkbox in Preserve Favorites website data

  • Click Delete

  • Click Apply, the OK

 

  • Attempt to launch PC Tune-Up. If you are still experiencing an issue, continue to the next step

 

 

STEP 2:

Run the Windows registry repair tool from the link below:

Click Yes on the following page

  • When you run the tool you should see a command window open and be able to watch the tool's progress.  The tool may appear to hang once or twice, but if you wait the tool should complete.

  • Close the box when the repair is complete.

  • Attempt to launch PC Tune-Up. If you are still experiencing an issue, continue to the next step

 

Step 3:

Run the Active X control removal tool from the link below:

  • http://files.pcpitstop.com/support/Remove-All.cmd
  • Again, if you are using Vista, Windows 7, or Windows 8, first save the file above to your desktop, right-click and extract the file, then right-click on the extracted file and select, "Run as administrator.”

  • Once the removal tool completes, run PC Tune-Up again and verify that it requests and successfully downloads a new Active X control. 

  • Attempt to launch PC Tune-Up. If you are still experiencing an issue, continue to the next step

 

Step 4:

Configure Trusted Sites:

  • Open Internet Explorer.
  • From the menus, select Tools, and Internet Options.

  • Select the Security tab

.

  • Select Trusted Sites in the white pane.

  • Select the Sites button.

  • Step 1: Uncheck the box next to "Require server verification (https://) for all sites in this zone".
  • Step 2: In the first box, type http://pcpitstop.com.
  • Step 3: Click Add
  • Step 4: Click Close

  • Click on OK.

  • Check if Total Defense PC Tune-Up opens. If it fails, move to the next section.

 

Step 5:

Install as administrator:

  • Logout of the current user account and login as a Windows administrator
  • Uninstall Total Defense PC-Tune-Up from the Control Panel.
  • Install Total Defense PC Tune-Up by right clicking the downloaded executable file and select Run As Administrator, entering the password for the current Windows Administrator when prompted.

  • Go through the installation process and reboot your computer.
  • Check if Total Defense PC Tune-Up opens. If it fails, move to the next section.

 

Step 6:

Create a test Windows administrator:

Windows 7

  • To open User Accounts, click the Start button, click Control Panel, click User Accounts, and then click User Accounts.

  • Click Manage another account. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

  • Click Create a new account

  • Type the name you want to give the user account, click an account type, and then click Create Account.

  • Log off of the current user account and log into Windows with the newly created test administrator account to check if Total Defense PC Tune-Up opens. If it fails, move to the next section.

Windows 10

  • Select the Start button, and then select Settings.

  • Select Accounts

 

  • Select Other users.

  • Under Other users, select Add someone else to this PC.

  • At the bottom of the page, select I don’t have this person’s sign-in information.

  • At the bottom of the next page, select Add a user without a Microsoft account.

 

  • Step 1: Enter a name for the new account.
  • Step 2: Enter a password.
  • Step 3: Verify the password
  • Step 4: Add a password hint.
  • Step 5: Click Next.

  • Select the just created user and select Change account type.

 

  • In the Account type box, select Administrator.
  • Click OK

  • Login with that newly created administrator account to check if Total Defense PC Tune-Up opens. If it fails, move to the next section.

 

Step 7:

Eliminate Firewall issues:

  • Open your Start Menu and Navigate to Control Panel

  • Open the Windows Firewall

  • Open the Advanced Settings menu in the left pane

  • Right click Inbound Rules and chose New Rule... from the Actions pane

  • From the Rule Type menu select Program and click Next

  • Browse to the installed directory for Total Defense PC Tune-Up (see example image for default location)

  • Pick Allow the connection and click Next

  • Pick all three options and click Next

  • Then name and describe the firewall rule and click Finish

  • Back in the Advanced Settings menu, right click Inbound Rules and chose New Rule

  • Pick Predefined and in the drop down menu select BranchCache - Content Retrieval (Uses HTTP) and click Next

  • Check the box next to BranchCache Content Retrieval (HTTP-In) and click Next

  • Pick Allow the connection and click Finish

  • Exit out of the Windows Firewall and check to see if Total Defense PC Tune-Up opens.

IMPORTANT: If you are using another type of Firewall other than the Windows Firewall, please use guidelines from your firewall vendor to do all of the following:

  1. Allow the website, www.pcpitstop.com
  2. Allow the program PCTuneup.exe
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