Why does my product show an "Update failed[-3000]" error message?

If your product is showing an "Anti-malware signature status: Update failed[-3000]” error message it means you’re running Windows 7 and will need to download and install Microsoft Easy fix, which should resolve your issue.

1. Download Total Defense patch

• If the link does not work, copy and paste this address in a web browser: https://consumerdownloads.totaldefense.com/consumer/apps/current/support/12.x/TDWin7TLSEasyFix.exe

2. Install Total Defense patch

• Right click the “TDWin7TLSEasyFix.exe” file and select “Run as administrator”

• Click the “Yes” button

• Click “OK” to finish or restart your host if the patch asks

3. Retry signature download again